Shipping & Delivery

At QOOLMART.com, we are committed to provide our customers a seamless and fuss-free shopping experience and we believe that getting your items quickly is an important aspect of it.

Delivery Timing


Orders Placed Singapore or International Delivery Time

Monday - Friday, before 3pm (GMT+8)

 - Park N Parcel collection 3 working days (Singapore)

 - Within 3 working days home delivery (Singapore)

 - Same day home delivery (Singapore)

 - Same day despatch (International)

 - between 11am to 9pm (GMT+8)

 - between 6pm to 10pm (GMT+8)

 - between 3pm to 6pm (GMT+8)

Monday - Friday, after 3pm (GMT+8)

 - Park N Parcel collection 4 working days (Singapore)

 - Within 4 working days home delivery (Singapore)

 - Next day home delivery (Singapore)

 - Next day despatch (International)

 - between 1pm to 6pm (GMT+8)

 - between 6pm to 10pm (GMT+8)

 - between 3pm to 6pm (GMT+8)

Saturday, Sunday and Public Holiday (SG)

 

No delivery

 

No delivery

*Delivery lead time shall depend on the availability of the items at the point of purchase, our courier partners' WhiteBox dispatching schedules and routing, as well as traffic and weather conditions.
*Orders with delivery address to office, we will have to deliver next working day

Shipping Policy


FREE DELIVERY (SINGAPORE)
Only via Park N Parcel

Place order before 3pm (GMT+8) and your order will be available for collection on the 3 working days.

Orders after 3pm (GMT+8) and your order will be available for collection after 4 working days.

For orders below S$40.00, surcharge of S$6.00 applies.

HOME DELIVERY (SINGAPORE)
Only for home delivery in SIngapore

Place order before 3pm (GMT+8) and your order will be delivered to you within 3 working days between 6pm – 10pm (GMT+8)

Orders after 3pm (GMT+8) will be delivered within 4 working days between 6pm – 10pm (GMT+8)

Delivery fee of S$4.90 applies. For orders below S$40.00, surcharge of S$6.00 applies.

*Home delivery may not take place in the event of unexpected high volumes period during major sales.

SAME DAY DELIVERY (SINGAPORE)
Only for home delivery in SIngapore

Place order before 3pm (GMT+8) and your order will be delivered to you on the same day between 6pm – 10pm (GMT+8)

Orders after 3pm (GMT+8) will be delivered the next day between 6pm – 10pm (GMT+8)

Delivery fee of S$7.90 applies. For orders below S$40.00, surcharge of S$6.00 applies.

*Orders with delivery address to office, we will have to deliver next working day

*Same day delivery may not take place in the event of unexpected high volumes period during major sales.

FREE DELIVERY* & SAME DAY DESPATCH (WORLDWIDE DELIVERY)

Place order before 3pm (GMT+8) and your order will be delivered to postal service/courier on the same day before 6pm (GMT+8)

Orders after 3pm (GMT+8) will be delivered to postal service/courier on the next day before 6pm (GMT+8)

Track your order here: https://www.singpost.com/track-items (Please allow 48 hours for postal/courier service to update their tracking information)

*Free Delivery above S$150.00 - For orders below S$150.00, surcharge of S$10.00 applies.

*Same day despatch may not take place in the event of unexpected high volumes period during major sales.

We reserve the right to end or change this free shipping offer at any time. Charges **All prices are in SGD Dollars and freight costs relate to total order amount. All orders and deliveries are processed through your Qoolmart.com account. Delivery Orders are delivered via 3rd party courier or postage company and your signature may be required to accept registered goods. Goods will be delivered during normal business hours. Qoolmart.com takes no responsibility for lost orders if customers provide incorrect or invalid address details. All international shipping exclude duties and taxes. Duties and taxes, if any, are payable by consignee.

We hope you enjoy our products as much as we enjoy offering them to you. If you have any questions or comments, please do not hesitate to contact us.

For all shipping/delivery enquiry, please contact: enquiry@qoolmart.com

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